Create Feedback of Ticket

API Create Feedback of Ticket

 

Reply Feedback of Ticket

Caution : The API Order Info need to infusion token in header

post/get 
https://online-gateway.ghn.vn/shiip/public-api/ticket/reply
https://dev-online-gateway.ghn.vn/shiip/public-api/ticket/reply
curl --location --request POST 'https://dev-online-gateway.ghn.vn/shiip/public-api/ticket/reply' \
--header 'Token: 637170d5-942b-11ea-9821-0281a26fb5d4' \
--header 'Content-Type: multipart/form-data; boundary=--------------------------137463283036362119883479' \
--form 'attachments=@Desktop/Screenshot 2020-03-17 at 11.45.20.png' \
--form 'description=Tech test' \
--form 'ticket_id=1615263'

Parameter

Field Type Description
token String

Must be sent with all client requests. This Token helps server to validate request source. Provided by GHN.
ticket_id Int

The ticket ID is returned when calling api to create a ticket
attachments File

Image , excel , csv
description String

Description of requirement

  • Success 200

{
    "code": 200,
    "message": "Success",
    "data":{
    "body":"Tech test" 
    "created_at":"2020-05-29T15:42:13Z" 
    "from_email":"\"Email Support Khách hàng GHN\" <cskh@ghn.vn>" 
    "updated_at":"2020-05-29T15:24:15Z" 
    "user_id":2043022891177  
     }
}

Structure Response

Field Description
Body

Content
CreatedAt

Created At
FromEmail

From Email
UpdatedAt

Updated At

 
{
    "code": 404,
    "message": "Key: 'myRequest.TicketID' Error:Field validation for 'TicketID' failed on the 'required' tag",
    "data": null
}