Create Ticket

API Create Ticket

 

Create Ticket then need support your order

Caution : The API Order Info need to infusion token in header

post/get 
https://online-gateway.ghn.vn/shiip/public-api/ticket/create
https://dev-online-gateway.ghn.vn/shiip/public-api/ticket/create
curl --location --request POST 'https://dev-online-gateway.ghn.vn/shiip/public-api/ticket/create' \
--header 'Token: 637170d5-942b-11ea-9821-0281a26fb5d4' \
--header 'Content-Type: application/json' \
--form 'c_email=cskh@ghn.vn' \
--form 'order_code=5ENLKKH' \
--form 'attachments=@/path/to/file' \
--form 'category=Tư vấn' \
--form 'description=Tạo yêu cầu test'

Parameter

Field Type Description
token String

Must be sent with all client requests. This Token helps server to validate request source. Provided by GHN.
order_code String

GHN Order Code. This is tracking code.
category String

Reqirement

Advise

Exchange/Pick up/Return

Change information

Complain
attachments File

Image , excel , csv
description String

Description of requirement

max=2000

  • Success 200

{
    "code": 200,
    "message": "Success",
    "data":{
    "attachments":[]  
    "client_id":"SHOP-885" 
    "conversations":null 
    "created_at":"2020-05-29T15:24:15Z" 
    "created_by":2043024840333 
    "description":"Tạo yêu cầu test" 
    "id":1605822 
    "order_code":"5ENLKKHD" 
    "status":"Đang xử lý" 
    "status_id":1 
    "type":"Tư vấn" 
    "updated_at":"2020-05-29T15:24:15Z"  
     }
}

Structure Response

Field Description
Attachments

File Image , excel , csv
ClientID

Client ID
Conversations

Conversations
CreatedAt

Created At
CreatedBy

Created By
Description

Description
ID

Ticket ID
OrderCode

Order Code
Status

Status
StatusId

Status ID
Type

Type
UpdatedAt

Updated At

 
{
    "code": 404,
    "message": "Không tìm thấy thông tin đơn hàng",
    "data": null
}